Our Approach
Technology is a Power Tool.
From our own automated network maintenance and monitoring system to helping you set up remote file access so employees can work from home, we see IT as an investment that should increase your productivity and profitability by streamlining your operations.
The Right Track for Growth
We're able to do work with six people that not too long ago would have required two to three times the staff to accomplish. That's a huge benefit. We can make our production deadlines with a smaller staff because we have better productivity." - Mike Bellows, Principal, GSG Architects
Technology is a double edge sword: it either significantly contributes to the success, profitability, and efficiency of your organization or it ends up being a huge headache and drain on your resources.
If you are like most other business owners, you make investments in computers with the hopes of making your office run smoother and employees more productive. Far too often I see repair guys or big box hardware vendors sell people on new life-changing technologies and then disappear after the contract is signed and they get the check in the mail. What good is technology unless you know why you have it and how it works?
That's why companies in The Capital Region trust us to install and support the technology that runs their business. While most other consultants just fix your machines when they are broken and then disappear until the next disaster, we realize that our clients are relying on their computers every day to make their lives easier and get their work done—even when we are not around to help! We know that the technology we set up for you can have a tremendous impact on workflow, and understand that part of our job as your computer consultant is to teach you how to use it.
We will:
- Take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
- Provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires.
- Stand behind every recommendation we make with a 100% satisfaction guarantee.
This higher level commitment to implementing useful technology as a power tool is something we know and understand so well because we practice it first-hand here at Groff Networks.
We use state-of-the-art maintenance and monitoring technologies to "watch" your network around the clock--the service is called Managed Services (MS), and we are what is called a Managed Service Provider (MSP). This groundbreaking system is changing the IT field as we speak because it eliminates the need for humans to literally babysit networked computers and wait for them to break or need servicing! We call it our My NetWorks Managed Service Plan, and using this system at Groff allows us to:
- Increase our own productivity, which translates to overall cost savings for you.
- Commit the knowledge, time and attention of our senior IT staff to your business' complete computing needs.
- Guarantee virtually zero downtime for our MS clients!
...you can see how much we really believe in harnessing technology as a strategic power tool to further the overall success of our business!
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Warning!
Don’t even think about calling a computer consultant before you read this…
If you are a small business owner looking for computer support, then it’s critical that you read this small business advisory: An Insider’s Guide to Choosing an Honest, Reliable, and Competent Computer Repair Technician.
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