Six Things We Do Better
We challenge you to find another computer consulting firm in the Capital Region area that would dare to make these promises:
- We’ll Respond Within 60-Minutes or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less. If you don't hear from us within this timeframe, your first two hours of work are free.
- Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. And if we can’t fix it remotely, we’ll dispatch a technician the same day.
- No Geek Speak. You deserve to get answers to your questions about computers in PLAIN ENGLISH. Our technicians will never talk down to you or make you feel stupid because you don’t understand their “geek speak”.
- 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
- No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
- Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for. No more one-line “mystery” bills that don’t outline what you are paying for.
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Warning!
Don’t even think about calling a computer consultant before you read this…
If you are a small business owner looking for computer support, then it’s critical that you read this small business advisory: An Insider’s Guide to Choosing an Honest, Reliable, and Competent Computer Repair Technician.
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