Best Rated IT Firm in Upstate New York

Expect More From Your IT

 

 

We’re the Best Rated IT In The Region…

Here’s Why

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Client Retention Rate

  • Groff NetWorks Net Promoter Score (CEO Ratings) 89% 89%
  • Next Highest Score from our Competitors  76% 76%

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User Rating for Ticket Resolution

Minute Resolution Time

Winner of the “2018 Best Places to Work” Award for the Capital Region

We’re the Best Rated IT In The Region…

Here’s Why

Winner of the “2018 Best Places to Work” Award for the Capital Region

It was Groff NetWorks honor this past year to be recognized by the Albany Business Review as one of the Best Places to Work in the Capital Region for 2018.

%

User Rating for Ticket Resolution

As a trusted source, businesses come for our technology expertise and stay for our friendly and flexible IT service. 98% of our satisfied clients decided to continue working with us on a yearly basis.

As a trusted source, businesses come for our technology expertise and stay for our friendly and flexible IT service. 98% of our satisfied clients decided to continue working with us on a yearly basis.

%

Client Retention Rate

  • Groff NetWorks Net Promoter Score (CEO Ratings) 89% 89%
  • Next Highest Score from our Competitors  76% 76%

Our IT Net Promoter Score given to us by our clients represents how likely they are to recommend our work. Due to our friendly staff of helpful IT experts, we have scored far above and beyond our regional competitors.

Our ticket resolution time is very important to us. If you encounter a problem, it is our goal to get your issue resolved as quickly and efficiently as possible. We’re proud to say that our IT resolution time is quicker than your favorite TV episode.

Minute Resolution Time

But Compliments Aren’t Why You Should Sign Up…You Should Sign Up Because We Do IT Differently

  • 96% User Rating for Ticket Resolution
    Our users gave us a total score of 96 on ticket resolution performance. This rating took into account promptness, completeness if resolution, and friendliness of technician.
  • 89 CEO Net Promoter Score
    Our IT Net Promoter Score given to us by our clients represents how likely they are to recommend our work. Due to our friendly staff of helpful IT experts, we have scored far above and beyond our regional competitors.
  • 98% Client Retention Rate
    As a trusted source, businesses come for our technology expertise and stay for our friendly and flexible IT service. 98% of our satisfied clients decided to continue working with us on a yearly basis.
  • 16 Minute Resolution Time
    Our ticket resolution time is very important to us. If you encounter a problem, it is our goal to get your issue resolved as quickly and efficiently as possible. We’re proud to say that our IT resolution time is quicker than your favorite TV episode.

2018 Best Places to Work
It was Groff NetWorks honor this past year to be recognized by the Albany Business Review as one of the Best Places to Work in the Capital Region for 2018.

Questions? Please get in touch

THE PREEMPTIVE PROCESS

Everyone has monitoring tools, alerts, and support desk technicans…What seperates us from the other IT providers is out PREEMPTIVE workflow.

We have TWICE as many staff members dedicated to PREVENTING problems than fixing problems, without sacrificing prompt responses and friendly support.

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You will have a “go-to” team of a vCIO and Network Administrator that becomes your IT expert and shot-caller. You know EXACTLY whom to call when issues arise and it is their job to bring you CHOICES and not limit you.

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Every two weeks, our team assembles to review what issues are happening in your enviorment, to discuss the changing needs of your business and what steps to take to eliminate problems and meet your needs.

Founded In

2005

Happy Users

857

Hours saved this year

7567

Groff Networks

81 4th St

Troy NY 12180

518-320-8906

Groff Networks provides IT support and managed services for:

  • Albany
  • Troy
  • New York City
  • Rhinebeck
  • Hudson
  • Westchester
  • Saratoga
  • Glens Falls
  • Syracuse