Please just work

Is that what you say every day when you sit down to your computer? Or maybe when you click on that one critical program… or press print… or try to connect remotely from a new network…. If so, you aren’t alone. In today’s digital world, it’s not an understatement to say that your entire business depends on your technological systems. If something goes wrong, you could lose important data, and even worse, you’re likely to spend hours talking to IT support, trying to get it all sorted out. Because of this, IT support has become a dirty word of sorts.

It really doesn’t have to be that way.

The difference between IT support and IT reassurance

IT support comes after the problem has occurred. This is surely frustrating. You shouldn’t have to wait for a problem in order to get the support you need. Instead, the ideal IT support company doesn’t focus on support at all. They focus on reassurance.

You want to feel good every morning you sit down at your computer. The possibility of something going wrong shouldn’t even cross your mind. If something does go wrong, it should be a surprise, not the norm. In order to get this kind of service, your IT support crew should work hard to prevent problems from happening in the first place.

Proactive support

Here at Groff NetWorks, IT reassurance means providing proactive support. Of course, one of our technicians will be there to help you get through any problems that arise, but we go above and beyond by providing overnight maintenance that includes regularly scheduled patches, server updates, and more to ensure your systems are in tip-top shape. But in this day and age, you expect that from a company that claims to be proactive.

However, these items are only the start of proactivity, which is at the heart of IT reassurance. What is required is much more of an intentional, planned process in order to ensure that there aren’t any gremlins lurking under the hood. Or, around the next business strategic ‘bend’ as it were. As the result of an effective proven process, you should be able to expect 2/3 fewer problems than the average small business.

On top of that, you can relax in the knowledge that your security is ready for the next virus or ransom-type attack, and is ready for the next security expectation that is raised from your large publicly-traded client or government. Lastly, you know that you are equipped with an effective strategic IT roadmap that makes sure your technology is going to help you get over the next business hurdle instead of slowing you down.

Ready to get the kind of IT reassurance you deserve? Give us a call! We’d love to tell you more about how we can provide you with IT support, or rather reassurance, that lets you rest easy at night.