The Most Dangerous Aspect of Working with Computer Systems—What You Don’t Know

There are lots of things you don’t know.

Most of us are pretty good at fessing up when we don’t know something. Google has made this even easier because we can get our questions answered in a matter of seconds. But, that’s assuming you’re asking the right questions in the first place.

What do you know that you don’t know? You might know for example, that you don’t know your full disaster recovery plan. You might know as well that the primary software you have to help run your business is adequate.

But what don’t you know about what you don’t know? Is there a type of software or program out there that could make working with your computer systems easier? Or even bigger picture: is there software you should be looking at which can solve some of your key workflow challenges? Or, are you really protected against hacking and data loss? You may think you are, but in this day and age, are you really? Here are a few things you probably don’t know, but a few managed service providers (MSPs) do.


Sure, you know about choosing the right password, but do you know exactly what securing your technological systems entails? Unless you live and breathe IT, you probably don’t. That’s because it is changing all the time. For example, the majority of Anti-virus software out there don’t even have a template or process for dealing with the most deadly attacks going on right now? The right MSP is up-to-date on all the latest threats to security, providing you with effective layers of protection, even if you have no idea what’s going on behind the scenes.


How long have you been using your current software? Is there a new program that would make your life easier? How would you even go about finding it?

An MSP can streamline the search. They know what software works best for their clients, and they know when a new piece of software is released that’s worth your time. Think about your managed IT provider like your very own personal shopper.

Of even greater impact is knowing the right questions to ask based on your business workflow and largest challenges.

Of course, none of this can happen if the provider you work with doesn’t have the right systems in place. There are certain systems and processes that need to be in place for any provider to guarantee dedication to the proactive planning you deserve. Just because an IT business calls themselves a managed provider or MSP, doesn’t necessarily mean that you will receive these benefits.

Data loss

Where is your information stored? You probably think you’re ahead of the game by storing your information in multiple locations, but are those locations the best choice for your business? Will they all be safe from ransomware? What about managing that data for rapid recovery in the event of system or building failure?

From the Cloud to external hard drives and remote computer storage, the right MSP can ensure that you never lose any of your documents and information.

Here at Groff Networks, we have helped our clients discover what they didn’t know before Contact us today to learn how we can manage your systems so you can feel confident not only that everything will be up and running when you get to work in the morning but also that you are using the right business software and systems.



Groff NetWorks provides IT support and managed services for Troy, Albany, and Schenectady businesses at a price that doesn’t break the bank.